It’s a tricky word “facilitation” –so let’s define it: The act of helping other people to deal with a process or reach an agreement or solution without getting directly involved in the process (Cambridge English Dictionary)
Alison is frequently asked by leaders to be a facilitator in their business and provide independent support. Perhaps a team are in conflict of some kind, maybe two people are at loggerheads with each other, or a senior leader is struggling with a direct report. On the other hand it may be that the team need to brainstorm some new business ideas or work through a business planning agenda without getting distracted or derailed.
Tensions in teams and between individuals impact performance and productivity, sometimes consciously but often unconsciously. The employee who is passively disengaged can quickly become actively disengaged if issues are not addressed and solutions found. This can affect a leader’s overall team morale as well as productivity.