It is leaders that play a vital part in supporting and developing the human talent in their business. We all know that now people work more globally with fast paced technology and constant change plus less time, budget and resources. Yet within that, people are still the same, trying to keep up, to manage the distraction and to be their best despite that. Leaders are absolutely key to ensuring their teams don’t derail. They need to stay close, to understand, to actively listen, to empathise and to provide the support and challenge required to get results delivered.
In business today it is so important that leaders are acutely aware of how they ‘tick’. They need to know how to play to their strengths in order to inspire and stretch and grow others to deliver. They also need to know their preferred style, their passions and their values and how they drive their creativity to keep business relevant. Finally, they need awareness of their blind spots and risk areas and an understanding of what is likely to affect their leadership resilience.
In other words leaders need to practically manage their Emotional Intelligence (EI) in order to thrive in their organizations.
The business evidence is clear; taking emotion out of work does not increase employee engagement, drive customer satisfaction or build high performance – managing emotion effectively does. Science has shown that feeling precedes thought and behaviour, so businesses high in Emotional Intelligence benefit from more engaged employees and leaders, staff who are more able to adapt and cope with change, better team working, collaboration and innovation.